Support
Everything in Support, in one list.
3 capabilities across 1 groups. Each one has its own page, and each page names the screen it is describing.
Working a ticket
Resolution & evidence
An ordered ledger of attempts with outcomes, exactly one marked as having worked enforced by the database, and a roll-up across similar tickets showing what each action achieved.
ReadThe knowledge loop
A resolved ticket composed into a document with the fix, the root cause and every attempt in order, re-indexed on five events with edits debounced — and withdrawn from search the moment the ticket stops being resolved.
ReadSLA & escalation
Deadlines snapshotted at arrival, a warning at three-quarters that fires once and never on an already-breached ticket, a late response recorded honestly, and a breach that opens a two-step routed approval.
Read
Underneath all of it
One person record resolved across candidate, contact, employee, referrer and vendor contact. Cross-module automations, approvals and escalations. Custom fields on real objects. A public API with webhooks. Role- and field-level permissions with an audit trail. Documents generated from the record and signed in place. And an importer that de-duplicates against what you already have and tells you what it could not place.
See all 13 module areas