Call intelligence
Everything in Call intelligence, in one list.
7 capabilities across 3 groups. Each one has its own page, and each page names the screen it is describing.
Getting a call in
Capture
Upload a recording, import the transcript your meeting tool already wrote, dial from inside the CRM, or send a bot that joins under its own name in the participant list.
ReadSpeaker names
The bot watches which participant is speaking and resolves the transcript to real names, with a double vote that survives a momentary flicker — because nobody reads a transcript of speaker one and speaker two.
Read
What you get
What comes back
Objections with the rep's answer quoted separately, commitments graded firm to hedged, competitor mentions classified by how they were raised, pricing signals typed, and sentiment as an arc across the call.
ReadCoaching
An instruction with a written floor for bad calls and named failure modes to look for, balanced by a rule that every finding needs a verbatim quote, ranged against a team median that excludes the person being viewed.
ReadAsk your calls
Ask a question across every recorded call and get an answer citing the exact moments, with a relevance floor that returns no evidence rather than producing something, plus saved cross-call analyses.
ReadSharing & training
Share one moment from a call with a link that can carry a password and an expiry, and build a training library from real calls with playlists, assignments and acknowledgements.
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Underneath all of it
One person record resolved across candidate, contact, employee, referrer and vendor contact. Cross-module automations, approvals and escalations. Custom fields on real objects. A public API with webhooks. Role- and field-level permissions with an audit trail. Documents generated from the record and signed in place. And an importer that de-duplicates against what you already have and tells you what it could not place.
See all 13 module areas